Terms and Conditions

These site terms explain the main rules that apply when you access or use Tang Luck Casino (the “platform”), create a player account, play games, take part in promotions, or use any related services offered through tangluck.com.

Tang Luck Casino operates as a sweepstakes/social casino. Gold Coins (GC) are for gameplay and entertainment only and have no real-world value. Sweeps Coins (SC) may be redeemed for prizes, subject to the platform rules described below.

By visiting, registering, or using the platform, you agree to follow these conditions of use, along with any additional rules shown for specific games, promotions, or features.

Eligibility: Who Can Use Tang Luck Casino

Tang Luck Casino is intended for adults only. You must be at least 18 years old (or older if your local laws require a higher age) to create an account and use the services.

You are responsible for making sure that accessing the platform and participating in sweepstakes-style gameplay is legal where you live. The operator may restrict or block access in certain countries, states, or regions.

Availability note for the United States: certain promotions and access may not be offered in all states. The platform is not available in California, Connecticut, Delaware, Idaho, Kentucky, Michigan, Montana, Nevada, New Jersey, New York, and Washington.

Account Setup: Simple Rules That Protect Everyone

When you register, you agree to provide information that is accurate, current, and complete. This includes details needed to manage your account, process redemptions, prevent fraud, and meet compliance requirements.

Key account rules:

• One account per person. Creating or using multiple accounts may result in limitations, closure, and loss of promotional benefits.
• Your account must be registered in your own name. You may not use someone else’s identity, payment method, or contact details.
• We may restrict features until key details are confirmed (for example, email, phone, or identity checks).

Verification Checks (KYC): Why We May Ask for Documents

To help keep the platform fair and secure, Tang Luck Casino may request verification at any time. This can include checks to confirm your identity, age, address, and that you own or control the payment method connected to your account.

Verification may be requested:

• before a redemption is approved
• if account activity appears unusual
• to confirm eligibility in your location
• to comply with fraud prevention and other regulatory expectations

If requested information is not provided, is incomplete, or cannot be verified, we may limit certain actions (such as redemptions) until the review is finished.

Account Security: Your Login, Your Responsibility

You are responsible for keeping your username, password, and login access confidential. Any activity that happens through your account is treated as authorized by you, unless our review shows clear evidence of account compromise.

Your player account is personal. It may not be shared, transferred, sold, or used by anyone else - including friends or family. Using the platform on behalf of another person is not allowed.

If you believe your account has been accessed without permission, contact support as soon as possible.

Coins, Purchases, Balances, and Redemptions

Tang Luck Casino uses two coin types:

Gold Coins (GC):

• used for play only
• not redeemable for cash or prizes
• no real-world value

Sweeps Coins (SC):

• may be earned through promotions, rewards, and eligible free entry methods
• redeemable for prizes after meeting any applicable playthrough requirements
• redemption value is generally 1 SC = $1 USD, subject to platform rules and eligibility

Purchases and payment methods

Purchases are made for Gold Coin packages. Sweeps Coins may be included as a bonus where offered, but SC cannot be purchased directly.

Available payment methods may include Apple Pay, Bank Transfer, MasterCard, PayPal, and Visa, but availability can vary by location and timing. Processing times, limits, and additional checks may also vary.

Redemptions and review process

Redemption requests may be reviewed before approval to confirm eligibility, playthrough completion, account status, and verification. We may apply reasonable checks to prevent fraud, chargeback abuse, and misuse of promotions.

Important redemption-related rules commonly applied on the platform:

• Sweeps Coins must meet a 1x playthrough before redemption.
• One redemption request per account per 24 hours.
• A daily redemption cap may apply (up to $10,000 per day).
• A redemption fee may apply (5% of the redemption amount, capped at $250).
• Processing is generally completed within 24 hours, with a 3-day payout goal. If a payout is not received within 3 days, the platform may add 1% of the redemption amount and refund the 5% fee (where applicable).

Bank transfer timelines can take longer (up to 10 business days in some cases), depending on financial institutions and processing networks. When possible, redemptions may be returned through the same method used for purchases.

Coin expiration

Sweeps Coins may expire 90 days after your last login. Logging in regularly helps keep your SC active.

Promotions and Bonus Terms: What to Check Before You Claim

Promotions, free rewards, and bonus offers are subject to bonus terms shown in the offer details, along with these platform rules. Offers may be changed, paused, or removed at any time.

Common conditions include:

• eligibility requirements (including location and account status)
• 1x playthrough for Sweeps Coins before redemption
• time limits to claim or use an offer
• game eligibility rules (some offers may apply only to specific games or features)
• limits on redemptions, conversion, or bonus use per person, household, device, or payment method

Examples of promotions you may see at Tang Luck Casino include a newcomer gift (100 GC + 0.6 SC), first purchase offers, scratch card rewards in the Rewards Center, Jade Pass bundles, referral rewards, and occasional coupon-based campaigns. Always read the specific promotion details shown at the time you participate.

If anything in a promotion conflicts with these service terms, the promotion’s specific rules will normally apply to that promotion.

Game Access and Platform Availability: What to Expect Day to Day

We aim to keep games and features available, but access can vary depending on:

• your location and eligibility
• device compatibility and browser settings
• scheduled maintenance
• software updates and provider changes
• technical issues or outages

Games and features may be added, removed, suspended, or limited at any time. This includes slots, table games, arcade games, and live dealer games. We do not guarantee that any specific game, feature, promotion, or payment method will be available at all times or in every place.

Fair Play Standards: Keeping the Platform Honest

Using the platform means playing fairly and following the rules. Prohibited behavior includes:

• using the site for unlawful purposes
• providing false or misleading information
• fraud, collusion, or attempts to exploit platform mechanics
• chargeback abuse or disputing purchases in bad faith
• bonus abuse, including tactics designed to gain promotions outside intended use
• using bots, scripts, automation, or unauthorized software
• attempting to manipulate games, results, redemptions, or promotional systems
• allowing anyone else to use your account

If we reasonably believe unfair play or misuse has occurred, we may take action to protect the platform and other players.

When We May Limit, Suspend, or Close an Account

To maintain safety, fairness, and compliance, Tang Luck Casino may refuse service or restrict certain actions in situations such as:

• verification is incomplete or fails
• we detect suspicious, abusive, or fraudulent activity
• multiple accounts are linked to the same person or household
• payment disputes or chargebacks occur
• promotions are used outside intended conditions

Depending on the circumstances, actions may include limiting features, pausing promotions, freezing transactions for review, withholding promotional benefits, or closing the account. We aim to handle reviews in a reasonable way and based on the information available.

Errors and Technical Issues: How They’re Handled

From time to time, errors can happen - for example, incorrect balances, display mistakes, game malfunctions, interrupted sessions, or promotional crediting issues.

If an obvious error occurs, Tang Luck Casino may correct it and adjust account balances, promotional credit, or game outcomes affected by the issue in a fair and reasonable way. Where a session is disrupted, we may apply the platform’s standard recovery approach (for example, restoring a round based on provider logs where available).

Responsible Gaming: Keeping Play in Control

Gambling-style entertainment should be treated as fun, not as a way to make money. If play stops feeling manageable, we encourage you to take a break and seek support.

Tang Luck Casino may offer player protection options such as purchase limits, play limits, cooling-off breaks, and self-exclusion. These tools may be requested through support. You can also review our responsible play resources on the Responsible Gaming page.

Intellectual Property: Site Content and Brand Materials

The platform’s design, logos, text, graphics, software elements, and original content are owned by Tang Luck Casino, its operator, or its licensors. You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the platform without written permission, except as allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some games, payment services, identity tools, and technical systems are provided by third parties. Game content may come from providers such as Evolution Gaming, Big Time Gaming, Red Tiger Gaming, 3 Oaks, Evoplay, Playson, and others available on the platform.

Because these services rely on external providers, certain features may be unavailable or limited from time to time. Where third-party terms apply (for example, payment networks), you agree to follow those requirements in addition to these platform rules.

Liability Limits: Reasonable Boundaries

We work to provide a secure, reliable service, but we are not responsible for losses or damages caused by events outside our reasonable control or by misuse of the platform. This can include:

• outages, delays, or interruptions
• device issues, unsupported browsers, or user error
• failures or delays caused by third-party providers (such as payment processors)
• network congestion or internet service problems
• force majeure events (such as major service disruptions)

Nothing in these terms limits rights that cannot be limited under applicable law.

Service Provided “As Is” and “As Available”

The website, games, and services are provided on an “as is” and “as available” basis. We cannot promise uninterrupted access, constant availability, or error-free operation at all times, even though we aim to keep the platform running smoothly.

Updates to These Conditions of Use

We may update these terms from time to time to reflect platform changes, security updates, legal requirements, or operational improvements. The latest version posted on tangluck.com will apply from the date it is published, unless we state otherwise.

Continuing to use the platform after an update means you accept the revised terms.

Other Policies You Should Read

These site terms work alongside other important documents and rules, including:

• Privacy Policy
• Cookie Policy
• promotion-specific rules and bonus terms
• AML/KYC-related procedures where applicable

If there is any conflict between a promotion’s rules and these terms, the promotion rules typically apply for that specific offer.

Contact Tang Luck Casino Support

If you have questions about these service terms, your account, or how the platform works, contact our support team:

Email: support@tangluckcasino.com Live chat: available on the website (where supported)

Using Tang Luck Casino is meant to be straightforward and transparent: play within the rules, keep your account secure, and review promotion details before participating. By continuing to access the platform, you agree to follow these conditions so the experience stays fair and consistent for everyone.